Terms and Conditions

Terms and Conditions

Acceptance of Terms: By accessing and using the Cobra & Co website or any of our services, you agree to comply with and be bound by these Terms and Conditions. These terms govern the relationship between Cobra & Co and the users of our website and services.

Age Restriction: You must be a minimum of 18 years of age or above the legal smoking age in your country or region to access and purchase products from
Cobra & Co. By placing an order, you confirm that you meet the legal age requirement and are legally permitted to purchase and consume tobacco products.

Product Information: We strive to provide accurate and up-to-date product information on our website. However, we do not guarantee the accuracy, completeness, or reliability of the information, including product descriptions, images, and pricing. Product availability is subject to change without notice.

Ordering and Payments: Placing an order with Cobra & Co constitutes an offer to purchase products. We reserve the right to refuse or cancel orders at our discretion, including but not limited to situations where product availability is limited, payment information is inaccurate, or fraudulent activity is suspected. Payments for orders should be made using the available and authorised payment methods specified on our website.

Shipping and Delivery: We will make reasonable efforts to ensure prompt shipping and delivery of your order. However, shipping times and costs may vary depending on the destination and other factors beyond our control. Any estimated delivery dates provided are approximate and not guaranteed. Shipping costs, if applicable, will be communicated to you during the checkout process.

Returns and Refunds: If you encounter any issues with your order or are unsatisfied with your purchase, please contact our customer support within a specified timeframe for assistance. We may offer refunds or exchanges at our discretion, subject to our return policy. Products must be returned in their original condition and packaging, unless they are damaged or defective.

Intellectual Property: All content on the Cobra & Co website, including logos, trademarks, images, and text, is protected by intellectual property rights, including copyright laws. You may not use, reproduce, distribute, or modify any content without our prior written consent.

Privacy and Data Protection: We respect your privacy and handle your personal information in accordance with our Privacy Policy. By using our services, you consent to the collection, use, and disclosure of your personal data as outlined in the Privacy Policy. Please review our Privacy Policy for more information on how we handle and protect your information.

Limitation of Liability: Cobra & Co and its affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use or inability to use our products or services. This includes but is not limited to damages for lost profits, business interruption, or loss of data. You agree to use our products and services at your own risk.

Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction where Cobra & Co operates. Any disputes arising from these terms or the use of our website and services shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

Modifications: Cobra & Co reserves the right to modify or update these Terms and Conditions at any time without prior notice. It is your responsibility to review the Terms and Conditions periodically for any changes. By continuing to use our website and services after any modifications, you agree to be bound by the updated terms.

Entire Agreement: These Terms and Conditions constitute the entire agreement between you and Cobra & Co, superseding any prior agreements or understandings, written or verbal, regarding the subject matter herein. Any waivers, amendments, or additions to these terms must be in writing and signed by an authorised representative of Cobra & Co.

Severability: If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law. In such cases, the invalid or unenforceable provision shall be replaced with a valid and enforceable provision that most closely matches the intent of the original provision.

Waiver: Failure to enforce any right or provision of these Terms and Conditions shall not be deemed a waiver of such right or provision. Our failure to exercise or enforce any right or provision shall not constitute a waiver of that right or provision.

Communication and Notifications: By using Cobra & Co's website and services, you consent to receive communications from us, including but not limited to order confirmations, shipping notifications, promotional offers, and important updates regarding your account. These communications may be sent via email, SMS, or other electronic means.

Account Responsibility: If you create an account on Cobra & Co's website, you are responsible for maintaining the confidentiality of your account information, including your username and password. You agree to promptly notify us of any unauthorised use of your account or any other security breaches.

Third-Party Links Our website may contain links to third-party websites or services that are not owned or controlled by Cobra & Co. We are not responsible for the content, privacy policies, or practices of these third-party websites. Accessing these links is at your own risk, and we recommend reviewing the terms and policies of any external websites you visit.

Indemnification: You agree to indemnify and hold Cobra & Co, its affiliates, and their respective officers, directors, employees, and agents harmless from any claims, damages, losses, liabilities, or expenses arising out of or in connection with your use of our website or services, including but not limited to your violation of these Terms and Conditions.

Force Majeure: Cobra & Co shall not be liable for any failure or delay in performing its obligations under these Terms and Conditions if such failure or delay is caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, strikes, labor disputes, riots, governmental actions, or equipment failures.

Product Descriptions and Variations: While we strive to provide accurate and detailed product descriptions on our website, please note that certain variations may occur. This includes differences in colour, texture, and appearance due to the nature of handcrafted products and natural materials. We recommend reviewing the product images and descriptions carefully before making a purchase.

Compliance with Applicable Laws: By using Cobra & Co's website and services, you agree to comply with all applicable laws, regulations, and restrictions related to the purchase, possession, and use of tobacco products. It is your responsibility to ensure that you are legally permitted to import, possess, and consume tobacco products in your country or region.

Intellectual Property Rights: All intellectual property rights, including copyrights, trademarks, and trade secrets, associated with Cobra & Co's website, content, and products, are the property of Cobra & Co or its respective owners. Unauthorised use, reproduction, or distribution of any copyrighted materials or trademarks is strictly prohibited.

Modification or Termination of Services: Cobra & Co reserves the right to modify, suspend, or terminate any aspect of its website or services, including products, features, or pricing, at any time without prior notice. We shall not be liable to you or any third party for any modifications, suspensions, or terminations of services.

Governing Law and Jurisdiction: These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction where
Cobra & Co operates. Any legal actions or proceedings arising out of or relating to these terms shall be exclusively filed in the courts of that jurisdiction.

By using Cobra & Co's services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree to these terms, please refrain from using our website and services.