Shipping Information

Shipping Information

Delivery Options: We offer a range of delivery options to suit your needs. During the checkout process, you can select your preferred shipping method, including standard shipping or express shipping.

Shipping Rates: Shipping rates are calculated based on various factors, including the weight, size, and destination of your order. The applicable shipping charges will be displayed at the checkout page before you finalise your purchase.

Processing Time: We strive to process and ship orders promptly. Our dedicated team works diligently to prepare and pack your items for shipment within 1-3 business days. Please note that during peak periods or promotional events, processing times may be slightly longer.

Delivery Time: The estimated delivery time depends on the shipping method and the destination. Once your order is shipped, you will receive a confirmation email with tracking information to monitor the progress of your delivery. Please note that delivery times may vary based on factors beyond our control, such as customs clearance or unforeseen delays during transit.

International Shipping: We are pleased to offer international shipping to select countries. If you reside outside the United Kingdom, please note that customs duties, taxes, and fees may apply to your order. These charges are determined by the customs authorities in your country and are the responsibility of the customer. Please familiarise yourself with the customs regulations and import restrictions of your destination country before placing an order.

Order Tracking: To keep you informed about the status of your order, we provide a tracking number with every shipment. You can enter the tracking number on our website's tracking page to monitor the progress of your delivery. Please allow some time for the tracking information to be updated by the shipping carrier.

Shipping Restrictions: Certain items may have specific shipping restrictions or require additional documentation for compliance purposes. For example, cigars or tobacco products may have age restrictions or additional legal requirements for shipping. We kindly request that you review and adhere to any applicable laws and regulations regarding the shipment of restricted items.

Address Accuracy: To ensure smooth and timely delivery, it is crucial to provide accurate and complete shipping information, including your full name, address, and contact details. We cannot be held responsible for delays or delivery issues caused by incorrect or incomplete addresses provided by the customer. Please double-check your shipping details before finalising your order.

Lost or Damaged Packages: In the unlikely event that your package is lost or damaged during transit, we are here to assist you. Please contact our customer service team immediately, and we will work closely with the shipping carrier to resolve the issue promptly and ensure your satisfaction.

Delivery Discrepancies: If there are any discrepancies or issues with your delivered order, we kindly request that you notify us within 48 hours of receipt. We will investigate the matter thoroughly and provide the necessary assistance to rectify any errors or concerns.

Delivery to PO Boxes: Please note that we do not deliver to PO Box addresses. To ensure a successful delivery, please provide a valid residential or business address where someone is available to receive the package.

For more detailed information about our shipping policies, including any specific restrictions or considerations for your region, please refer to our website or contact our customer service team. We are committed to providing reliable and efficient shipping services to ensure your complete satisfaction.