FAQs

Frequently Asked Questions

1. How can I become a member of Cobra & Co's loyalty program?
To become a member of Cobra & Co's loyalty program, simply sign up on our website and choose your desired membership tier. You'll gain access to exclusive benefits and rewards.

2. What are the benefits of joining the Cobra Tier compared to Viper Tier?
The Cobra membership Tier offers premium perks such as 25% off orders over £120, Next Day Delivery for free, and increased loyalty rewards. Viper Tier, on the other hand, provides complimentary membership with basic in-store credit rewards.

3. Can I upgrade or downgrade my membership tier?
Yes, you can upgrade or downgrade your membership tier at any time. Simply contact our customer support, and they will assist you with the necessary changes.

4. Are there any special events or discounts exclusive to Python Tier members?
As a valued Python Tier member, you receive a 20% discount on orders over £120, allowing you to enjoy significant savings on your purchases. While Python Tier members do not currently have access to exclusive network events, they still benefit from various other perks and rewards within their membership tier.

5. How can I earn and redeem loyalty points with Cobra & Co?
For Cobra Tier, every £1 spent earns you 5 points, with an additional 20% bonus in both points and in-store credit. For Python Tier, £1 spent earns you 5 points, which can be redeemed as in-store credit.

6. What is the process for canceling my Cobra & Co membership?
To cancel your Cobra & Co membership, please contact our customer support team, who will guide you through the cancellation process and address any concerns you may have.

7. Can I gift a Cobra & Co membership to someone else?
Absolutely! You can gift a Cobra & Co membership to a friend or loved one. Simply select the "Gift Membership" option during the sign-up process and provide the recipient's information.

8. Are there any age restrictions for purchasing cigars from Cobra & Co?
Yes, there are age restrictions in compliance with legal requirements. To purchase cigars from Cobra & Co, you must be of legal smoking age in your country or region.

9. What measures does Cobra & Co take to ensure the freshness and quality of their cigars?
At Cobra & Co, we take great care in storing and handling our cigars to maintain their freshness and quality. Our cigars are carefully stored in optimal conditions, and we ensure proper packaging and delivery to preserve their integrity.

10. How do I place an order with Cobra & Co?
To place an order with Cobra & Co, simply visit our website and browse our selection of cigars. Add the desired items to your cart and proceed to checkout. Follow the prompts to provide your shipping information and complete the purchase.

11. What are the available payment methods?
We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options. Choose the option that suits you best during the checkout process.

12. How long does shipping take and what are the associated costs?
Shipping times and costs may vary depending on your location. We offer standard and expedited shipping options at checkout. Standard shipping typically takes 3-5 business days within the UK, while international shipping times vary.

13. Do you ship internationally?
Yes, we ship internationally to select countries. Please check our website or contact our customer support for a list of available international shipping destinations.

14. What is your return or refund policy?
We have a flexible return and refund policy. If you encounter any issues with your order or are unsatisfied with your purchase, please contact our customer support within a specified timeframe for assistance and to initiate a return or refund.

15. Can I track my order?
Yes, once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimated delivery date.

16. What is the recommended way to store cigars?
To preserve the freshness and quality of your cigars, it is recommended to store them in a controlled environment with a humidor or airtight container. Maintain a humidity level of around 65-70% and store them at a temperature between 65-70°F (18-21°C).

17. Do you offer a warranty on your products?
While cigars do not typically come with a warranty, we strive to ensure the highest quality standards in our products. If you encounter any issues with your order or receive damaged items, please contact our customer support, and we will work to resolve the matter.

18. Are your cigars made from premium tobacco?
Yes, at Cobra & Co, we source our tobacco from renowned and trusted growers. Our cigars are made from premium-quality tobacco leaves, carefully selected and blended to offer exquisite flavours and a delightful smoking experience.